The Mark Experience
and Remarkably Unique
Safety First
We’ve missed you at The Mark! After months of social distancing and quarantining, we want to provide you with a safe oasis to escape to.
For more information or further reassurance, please contact Concierge@TheMarkHotel.com or watch this video.
Our first priority is your safety. We have consulted with leading health experts to ensure you feel safe and sound during your stay at The Mark. Below you will find our current standards of operation which are in accordance with the Centers for Disease Control and American Hotel & Lodging Association Stay Safe Guidelines.
CHECK-IN
Upon arrival, all guests and visitors receive non-invasive temperature checks through the use of thermal forehead thermometers. Guests enter the hotel through automatic doors to avoid usage of door handles. It is mandatory that all guests wear masks in the hotel’s public spaces. Masks and further Personal Protective Equipment are worn by employees at all times. Sneeze-guards are installed at both the Front Desk and Concierge Desk. Bellman assistance is available and the bell cart is sanitized between usage. Due to updated safety protocol, some services may take longer than anticipated.
At check-in, guests are advised to practice physical distancing from separate parties by standing at least six feet apart while in public spaces (including but not limited to standing in line in the lobby, waiting for elevators, and moving around the property). Escorts to guestrooms and room orientation provided by Guest Services is available upon request. Final folios can be emailed upon checkout or printed at departure upon request.
PUBLIC SPACES
The frequency of cleaning and disinfecting has been increased in all public spaces with an emphasis on frequent contact surfaces including but not limited to Front Desk, Concierge Desk, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, stair handrails, seating areas, and bikes. Hand sanitizer dispensers are placed at key guest entrances, lift landings, and at the Reception and Concierge Desks.
GUEST HOTEL ELEVATORS
A Public Area Attendant is present to disinfect the button panels at regular intervals, at least once per hour. No more than two guests are permitted per elevator if they are not part of the same party. Tissue boxes and self operating bins can be found in elevators to use when pushing guest floor buttons.
GUESTROOMS AND SUITES
Guests are assigned an accommodation that has been thoroughly cleaned and professionally disinfected after each and every departure. We use cleaning products and follow protocols which meet EPA (United States Environmental Protection Agency) guidelines for use against COVID-19, bacteria and other airborne and bloodborne pathogens.
All guest rooms and suites have operating windows along with individual dedicated fan coil units and no shared vents. This allows for fresh, clean air to circulate throughout every room.
Daily Housekeeping and Turndown Services are available daily. Preferred times of both services can be provided in advance by emailing reservations@themarkhotel.com or upon arrival with the Front Desk. Housekeeping services can be provided only when guestrooms and suites are vacant to ensure the upmost safety of our guests.
Additionally, daily replacements of towels, bed linens and bathroom amenities are available upon request. All non-essential items such as magazines, compendiums and flowers have been removed from guestrooms but are available upon request. Stationary, envelopes, notepads and pens are available upon request. Private Bars are sanitized before check-in.
FOOD & BEVERAGE
The Mark Restaurant by Jean-Georges and The Mark Bar are available for breakfast, lunch and dinner (weather permitting). The Mark Restaurant by Jean-Georges offers Indoor and Outdoor Dining. Indoor Dining at the restaurant and bar is available with a limited capacity. In accordance with the reopening phases of New York City, seating directly at the bar is not available.
Reservations are highly recommended for The Mark Restaurant by Jean-Georges. The Mark Bar seating operates on a first come, first serve basis.
Hours for all outlets are 7:30 AM to 11:00 PM and reservations are highly recommended. Last orders are taken by 10:30 PM.
Upon seating in any of the outlets, menus can be viewed via QR code or by a single-use paper menu based on guest preference.
Complimentary coffee and tea service is available for our guests daily in the lobby from 7:30 AM to 10:00 AM.
The Mark Hot Dog Cart is available daily from 9:00 AM – 5:00 PM (weather permitting).
IN-ROOM DINING
In-Room Dining by Jean-Georges is available to guests from 7:30AM to 11:00 PM and last orders are taken by 10:30 PMAll menus can be sent to guests upon arrival via email, text, or WhatsApp. Menus as also available through the guestroom television under Main Menu Options.
Food and beverage orders are delivered in front of the guestroom door, unless the guest prefers to have their order brought inside. Plastic wrapping and plate covers may be left on dishes for hygiene purposes and single-use condiments are provided.
CONCIERGE
Concierge Services are available seven days a week from 10:30 AM to 7:00 PM. Transportation arrangements, restaurant reservations, in-room massages and more can be arranged by contacting concierge@themarkhotel.com.
FITNESS CENTER
The Mark Fitness Center is available 24 hours a day, 7 days a week with a five-person maximum occupancy at a time. Masks are mandatory per New York State Executive Order. A Peloton, free weights, exercise machinery, mats, stability balls and more are available for use and the space is sanitized after every use. Individual packaged headsets, waters and towels are available in addition to a hand sanitizer station.
The Fitness Center is available to guests of the hotel only. Personal training by renowned fitness expert, Dan Flores, can be arranged by contacting the Concierge at concierge@themarkhotel.com. For safety reasons, fresh fruit and chilled towels are not currently available in the Fitness Center
Jacques Grange Design
A grand hotel requires a grand vision.
The Mark turned to renowned French designer Jacques Grange, whose clients have included some of the world’s greatest and most exacting style-setters, among them Yves St. Laurent, Valentino, Karl Lagerfeld and Caroline, Princess of Monaco.
Equally adept at creating grand spaces of striking modernity and theatrical effect, as well as serene havens of quiet luxury, Grange was the perfect man to re-imagine The Mark’s design. Here in NYC, he has unleashed the full range of his talents, creating public spaces that engage and delight, and private 5 star hotel rooms and suites that calm and soothe. In addition to selecting and designing custom furnishings, he collaborated with the Parisian design gallerist Pierre Passebon to commission a host of objets d’art, furniture and lighting fixtures, specially created for the hotel by renowned artists and artisans, including Ron Arad, Vladimir Kagan, Mattia Bonetti, Paul Mathieu, Eric Schmitt, Rachel Howard, Todd Eberle, Karl Lagerfeld, among others.
Frédéric Fekkai Hair Salon
Frédéric Fekkai’s Salon Mark Hotel
To contact the salon, please call 212-396-4600 or email TheMarkSalon@Fekkai.com.
The Mark is home to the world’s most famous hairstylist, Frédéric Fekkai. The full spectrum of services that Fekkai made famous — including his individual approach to hair and beauty, the high level of pampering, including massages, his personally selected staff of stylists and beauty specialists and the high quality of his eponymous products — are all readily available to our hotel guests with a simple call to the concierge.
HOURS OF OPERATION
Monday – Friday : 8:00 AM-8:00 PM
Saturday: 8:00 AM-7:00 PM
Sunday: Closed
The Frédéric Fekkai Hair Salon is located on the second floor. It has one entrance, which is 36”. There is an unobstructed route to the hair salon from the registration desk as well as the rooms and suites via the accessible elevator.
Bergdorf Goodman
Apparently, all the rooms at The Mark have a connecting door with Bergdorf Goodman.
To request, please call the Concierge at 212-606-3129 or email concierge@themarkhotel.com
At The Mark we understand luxury as our ability to access those unique items and services so elusive for so many, or so well reserved for a trusted few. Our well trained staff understands how even the most experienced travelers might sometimes require an extra helping hand, whether to make dreams happen, to find the perfect fit for that elusive table, or to gain access to that missing item for your well curated collection. Our partnership with Bergdorf Goodman will open doors for The Mark guests providing special access to personal shoppers and expert advice from their experienced staff. A simple call to our Concierge will grant you access to a range of goods and services from Bergdorf Goodman.
The Mark Bikes & Picnic by Jean-Georges
Cycle in style
To request, please call the Concierge at 212-606-3129 or email concierge@themarkhotel.com
A brand new stylish fleet of custom bicycles has arrived in NYC at The Mark, exclusively available to hotel guests. Manufactured by Republic Bike, the bicycles incorporate elements of this NYC hotel’s exquisite design by Jacques Grange including a striped chain case and monogrammed bells. The Mark Bikes come complete with signature black helmets and baskets. For the ultimate picnic in Central Park, enjoy a ‘lunch-to-go’ created by celebrated chef Jean-Georges Vongerichten. The gourmet picnic basket includes all the picnic essentials – blanket, cutlery and condiments. As a finishing touch, The Mark’s award-winning chef concierge, Isabelle Hogan, has curated an illustrated bike map to help guests navigate Central Park.
In-room Dining by Jean-Georges
Everything tastes better when you’re wrapped in Italian linens
To request, please call Room Service at 212.606.3160 or email room.service@themarkhotel.com
Whether guests are in search of a power breakfast, cocktails with friends, or an extraordinary dinner, The Mark’s facilities meet every desire with high style and faultless fine-dining service. The Restaurant’s full menu is available for breakfast, lunch and dinner. A late night menu is available 24 hours.
Sustainability at The Mark
We love our world and want to protect it. The Mark continues to practice and encourage sustainability and eco-friendliness.
The Mark offers eco-friendly transportation with Bespoke Pedicabs and Bikes
All guest rooms and public areas in The Mark are fitted with LED lights, which consume less power per unit of light emitted
All bathrooms in The Mark Hotel are equipped with heated towel racks to encourage guests to use their towels more than once and conserve water and energy
All rooms in The Mark are supplied with reminder cards to encourage guests to opt-out of daily linen and towel washing services in order to conserve water and energy
Every room in The Mark is equipped with intelligent thermostats which are also remotely operable from the front desk, engineering offices and online through our BMS system
The Mark is equipped with a highly energy efficient HVAC boiler/chiller combination system where waste energy from the cooling cycle is used for the hot water systems leading to considerable energy savings as well as reducing the amount of machinery
The Mark HVAC system uses clean Natural Gas
The Mark mechanical systems only use variable speed pumps which greatly reduces the amount of usage of the pumps
The Mark uses energy saving hot water heaters with lead and lag controls aligned with the actual usage
Every lavatory in The Mark is equipped with water-saving dual flush
The Mark skating rink by Glice is a synthetic alternative to the conventional ice rink that uses large amounts of water and energy
The Mark Restaurant by Jean-Georges uses mostly local produce and products in order to support local farmers and local businesses and consume less fossil fuels on transportation
The Mark Restaurant by Jean-Georges offers over 15 Vegan and over 60 Vegetarian menu options.
The Mark only uses compostable straws
The Mark Pedicabs
Navigate the neighborhood with your own chic chauffeur
To request, please call the Concierge at 212-606-3129 or email concierge@themarkhotel.com
The Mark Pedicabs are available exclusively for guests of the hotel and offer a stylish chauffeured ride to Manhattan’s premier shops, museums and galleries.
Extended tours are also available through our Concierge.
Le Shop
Shop our bespoke products and enjoy
The Mark experience in the comfort of your home Leshop.themarkhotel.com
Treats by Ladurée
End your day on a sweet note…
In 1862 Louis Ernest Ladurée opened his little bakery on the rue Royale and almost 20 years later, Ladurée’s cousin Pierre Desfontaines created the macaroon that they would became famous for. Desfontaines developed the idea to fix two pieces of the mellow macaroon cake with a garnish of tasty flavor. In that moment the small, fluffy cake that is crunchy on the outside and melts on the inside, became a delicacy that would be appreciated around the world. Nowadays, The Mark prides itself in providing these unique macaroons as the perfect compliment to your stay. Enjoy these delicate treats by your bedside on your first night’s stay.
Assouline
French publishing house, Assouline, has New York City’s chicest coffee table bookshop housed within The Mark! Inside, guests can discover a world of art, fashion, and lifestyle. With beautiful books of editorial savoir-faire, Assouline brings to the Mark a further source of luxury. Each book makes for the most beautiful of souvenirs.
Assouline Coffee Table Bookshop is located outside the hotel. It has one entrance, which is 68”. There is an unobstructed route to Assouline from the exterior of the building. From the registration desk, rooms and suites, guests can exit the building and enter from the exterior entrance.
John Lobb Shoeshine
A perfect polish
To request, please call the Concierge at 212-606-3129 or email concierge@themarkhotel.com
John Lobb Bootmaker, founded in 1866, manufactures an exclusive range of bespoke and ready-to-wear shoes for men as well as essential shoe care products. At The Mark, we are proud to have a number of butlers in house who are John Lobb certified shoe polishers. As part of our service our guests can choose to avail of a complimentary overnight shoeshine or an in-chair-shine in which our guests shoes will be cared for, pampered and glazed, applying the highest John Lobb expertise. The John Lobb Kiosk is located on the mezzanine level and features John Lobb merchandise.
The John Lobb Shoeshine Kiosk is located on the second floor. There is an unobstructed route to the Shoeshine Kiosk from the registration desk as well as the rooms and suites via the accessible elevator.
For Little Guests
Tailor-made for tiny travelers
To request, please call the Concierge at 212-606-3129 or email concierge@themarkhotel.com
The Mark is pleased to offer a range of amenities and services designed to both delight our youngest guests and offer an added level of convenience to families staying at the hotel. Collaborating with innovative stroller manufacturer Maclaren, The Mark offers guests a fleet of custom-designed strollers ideal for a walk through Central Park or shopping along Madison Avenue. Little guests will also receive a selection of cheerful amenities from neighborhood toy emporium Zittles, as well as imaginative and tasty snacks to welcome the young travelers. Additionally, as a nod to our neighborhood’s arts and culture riches, The Mark offers tours of The Metropolitan Museum of Art especially crafted for our guests between the ages of 10 to 13. For more about our Family offerings, please contact our Concierge.
Introducing “The Mark’s Slumber Party” suite special, perfect for families looking to lodge with their little ones. Stay in a suite and receive a customized tent set up for tiny guests, an in-room family movie, chocolate milk and cookies, and breakfast each day of your stay.
For Furry Guests
Only the finest for our four-legged friends
To request, please call the Concierge at 212-606-3129 or email concierge@themarkhotel.com
With Central Park, a dog’s paradise, only steps away from the Hotel, we invite you to bring along your four-legged friend for a stay at The Mark! After a playful welcome from our pet-loving door staff, your dog will enjoy our comfortable dog bed by Molly Mutt, signature water bowls and a custom placemat that any doggie would enjoy! Every furry guest deserves luxury accessories like The Mark’s Woof Woof Kits. These darling leather pouches contain a doggy- collar, leash, waste bags, and to-go water bowls.
To arrange this set up during your stay at our pet-friendly hotel in NYC, simply let us know at the time of reservation that your pet will be traveling with you.
Our furry friends can indulge in The Mark’s “Spoiled Dog’s Menu” by Chef Jean-Georges! This in-room dining menu features gourmet entrées and delicious pet-friendly desserts.
Fitness Center
Fabulously fit at The Mark
To request, please call the Concierge at 212-606-3129 or email concierge@themarkhotel.com
The State-of-the-art fitness center at our luxury New York City hotel is 1400 square foot. The fitness center at The Mark features top of the range equipment available exclusively to residents and guests.
Guests can avail of personal training from the renowned fitness expert, Dan Flores, by contacting concierge.
The Fitness Center is located on the second floor. It has one entrance, which is 36”. There is an unobstructed route to the Fitness Center from the registration desk as well as the rooms and suites via the accessible elevator.
Gift Cards
Give the Gift of The Mark.
To request, please call 212.744.4300 or email Front.Desk@TheMarkHotel.com
Give the ultimate New York experience with The Mark’s boxed gift sets. Perfect for birthdays, anniversaries or to surprise the sophisticated traveler with something special.
Frédéric Malle
The scent of The Mark
Master perfumer, Frédéric Malle created the “Jurassic Flower” fragrance as the custom scent of The Mark. The scent can be found lingering throughout the hallways of the hotel, while candles and perfumes from Malle’s collection are also available for purchase in The Mark’s private bars.
Ranked #1 Hotel for Wi-Fi Speed
The internet is so fast, the painting was in my suite just minutes after I put in my online bid…
Known for its unprecedented level of personal service and up-to-the-minute technologies, The Mark is delighted to offer its guests the fastest hotel Wi-Fi speed available – one of the ultimate luxuries hotel guests love in today’s world.