The Mark Experience

Reimagined... Redesigned...
and Remarkably Unique

Safety First

We’ve missed you at The Mark! After months of social distancing and quarantining, we want to provide you with a safe oasis to escape to.

For more information or further reassurance, please contact Concierge@TheMarkHotel.com or watch this video.

Our first priority is your safety. We have consulted with leading health experts in order to ensure that you feel safe and sound. With this in mind, please find our current standards of operation outlined below, which are in accordance with CDC and AHLA Stay Safe Guidelines.

Your Arrival

As of November 4th, new guidelines have been announced allowing out-of-state travelers to New York to “test out” of the mandatory 14-day quarantine. For the complete guidelines, please visit www.ny.gov/traveladvisory. The following groups are currently exempt from the New York State Travel Advisory:

– Individuals from bordering states (New Jersey, Connecticut, Massachusetts, Pennsylvania, and Vermont).

– Guests coming for medical visits or essential work

– Travelers coming from countries/territories designated as not subject to the advisory.

For the current list, please visit the website. All guests travelling in from non-bordering states and areas must complete the New York State Traveler Health Form prior to arrival. To fill out the form, you may visit ny.gov/traveladvisory.

Check-in 

All guests receive non-invasive temperature checks utilizing thermal forehead thermometers on arrival. Guests enter the hotel through automatic doors to avoid usage of door handles. There are sneeze-guards in front of both The Front Desk and The Concierge Desk. Guests requesting bell service are assisted and the bell cart is sanitized between usage. At check-in, guests are advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, waiting for elevators, or moving around the property.

Public Spaces

The frequency of cleaning and disinfecting has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, Front Desk, Concierge Desk, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, stair handrails, seating areas, and bikes. Hand sanitizer dispensers are placed at key guest entrances, lift landings, and the Front and Concierge Desks.

Guest Hotel Elevators

A Public Area Attendant is present to disinfect the button panels at regular intervals, at least once per hour. No more than 2 guests are permitted per elevator if they are not part of the same family.

Guestrooms and Suites

Guests are assigned a room that has been thoroughly cleaned and professionally disinfected after each and every departure. We use cleaning products and protocols which meet EPA (United States Environmental Protection Agency) guidelines for use against the virus that causes COVID-19 and are effective against viruses, bacteria and other airborne and bloodborne pathogens.

All guestrooms and suites have operating windows along with individual dedicated fan coil units and no shared vents. This allows for fresh, clean air to circulate throughout every room.

Food & Beverage

The Mark Restaurant by Jean-Georges Patio and Outdoor Dining on 77th Street & Madison are available for breakfast, lunch and dinner (weather permitting). Hours are 7:30 AM to 10:00 PM and reservations are recommended. Upon seating, menus can be viewed via QR code or by a single-use paper menu based on guest preference.

In accordance with the reopening phases of New York City, The Mark Bar will remain temporarily closed. In accordance with the latest New York State mandate, starting Friday, November 13th, outdoor dining at The Mark Restaurant by Jean-Georges will close promptly at 10:00pm. The last reservations for the evening will be taken for 8:30pm with walk-ins welcome based on availability.

Complimentary coffee and tea service is available for our guests daily in the lobby from 7:30 AM to 10:00 AM.

The Mark Hot Dog Cart is available daily from 12:00 PM – 5:00 PM (weather permitting).

In-Room Dining by Jean-Georges is available to guests from 7:30AM to 10:00 PM. All menus can be found starting on page five and can also be sent to guests upon arrival via email, text or WhatsApp. Menus are also available through the guestroom television under Main Menu Options. Food and beverage orders are delivered in front of the guestroom door, unless the guest prefers to have their order brought inside. Plastic wrapping and plate covers may be left on dishes for hygiene purposes and single-use condiments are provided.

Fitness Center

The Mark Fitness Center is available 24 hours a day, 7 days a week with a three-person maximum occupancy at a time. Masks are mandatory per New York State Executive Order. Free weights, exercise machinery, mats, stability balls and more are available for use and the space is sanitized after every use. Individual packaged headsets, waters and towels are available in addition to a hand sanitizer station. The Fitness Center is available to guests of the hotel only. Personal training by renowned fitness expert, Dan Flores, can be arranged by contacting the Concierge at concierge@themarkhotel.com. For safety reasons, fresh fruit and chilled towels are not currently available in the Fitness Center.

Jacques Grange Design

A grand hotel requires a grand vision.

The Mark turned to renowned French designer Jacques Grange, whose clients have included some of the world’s greatest and most exacting style-setters, among them Yves St. Laurent, Valentino, Karl Lagerfeld and Caroline, Princess of Monaco.

Equally adept at creating grand spaces of striking modernity and theatrical effect, as well as serene havens of quiet luxury, Grange was the perfect man to re-imagine The Mark’s design. Here in NYC, he has unleashed the full range of his talents, creating public spaces that engage and delight, and private 5 star hotel rooms and suites that calm and soothe. In addition to selecting and designing custom furnishings, he collaborated with the Parisian design gallerist Pierre Passebon to commission a host of objets d’art, furniture and lighting fixtures, specially created for the hotel by renowned artists and artisans, including Ron Arad, Vladimir Kagan, Mattia Bonetti, Paul Mathieu, Eric Schmitt, Rachel Howard, Todd Eberle, Karl Lagerfeld, among others.

Frédéric Fekkai Hair Salon

Frédéric Fekkai’s Salon Mark Hotel

To contact the salon, please call 212-396-4600 or email TheMarkSalon@Fekkai.com.

The Mark is home to the world’s most famous hairstylist, Frédéric Fekkai. The full spectrum of services that Fekkai made famous — including his individual approach to hair and beauty, the high level of pampering, including massages, his personally selected staff of stylists and beauty specialists and the high quality of his eponymous products — are all readily available to our hotel guests with a simple call to the concierge.

 

HOURS OF OPERATION

Monday – Friday : 8:00 AM-8:00 PM
Saturday: 8:00 AM-7:00 PM
Sunday: Closed

 

 

The Frédéric Fekkai Hair Salon is located on the second floor. It has one entrance, which is 36”. There is an unobstructed route to the hair salon from the registration desk as well as the rooms and suites via the accessible elevator.

Bergdorf Goodman

Apparently, all the rooms at The Mark have a connecting door with Bergdorf Goodman.

To request, please call the Concierge at 212-606-3129 or email concierge@themarkhotel.com

At The Mark we understand luxury as our ability to access those unique items and services so elusive for so many, or so well reserved for a trusted few. Our well trained staff understands how even the most experienced travelers might sometimes require an extra helping hand, whether to make dreams happen, to find the perfect fit for that elusive table, or to gain access to that missing item for your well curated collection. Our partnership with Bergdorf Goodman will open doors for The Mark guests providing special access to personal shoppers and expert advice from their experienced staff. A simple call to our Concierge will grant you access to a range of goods and services from Bergdorf Goodman.

The Mark Bikes & Picnic by Jean-Georges

Cycle in style

To request, please call the Concierge at 212-606-3129 or email concierge@themarkhotel.com

A brand new stylish fleet of custom bicycles has arrived in NYC at The Mark, exclusively available to hotel guests. Manufactured by Republic Bike, the bicycles incorporate elements of this NYC hotel’s exquisite design by Jacques Grange including a striped chain case and monogrammed bells. The Mark Bikes come complete with signature black helmets and baskets. For the ultimate picnic in Central Park, enjoy a ‘lunch-to-go’ created by celebrated chef Jean-Georges Vongerichten. The gourmet picnic basket includes all the picnic essentials – blanket, cutlery and condiments. As a finishing touch, The Mark’s award-winning chef concierge, Isabelle Hogan, has curated an illustrated bike map to help guests navigate Central Park.

In-room Dining by Jean-Georges

Everything tastes better when you’re wrapped in Italian linens

To request, please call Room Service at 212.606.3160 or email room.service@themarkhotel.com

Whether guests are in search of a power breakfast, cocktails with friends, or an extraordinary dinner, The Mark’s facilities meet every desire with high style and faultless fine-dining service. The Restaurant’s full menu is available for breakfast, lunch and dinner. A late night menu is available 24 hours.

Sustainability at The Mark

We love our world and want to protect it. The Mark continues to practice and encourage sustainability and eco-friendliness.

The Mark offers eco-friendly transportation with Bespoke Pedicabs and Bikes

All guest rooms and public areas in The Mark are fitted with LED lights, which consume less power per unit of light emitted

All bathrooms in The Mark Hotel are equipped with heated towel racks to encourage guests to use their towels more than once and conserve water and energy

All rooms in The Mark are supplied with reminder cards to encourage guests to opt-out of daily linen and towel washing services in order to conserve water and energy

Every room in The Mark is equipped with intelligent thermostats which are also remotely operable from the front desk, engineering offices and online through our BMS system

The Mark is equipped with a highly energy efficient HVAC boiler/chiller combination system where waste energy from the cooling cycle is used for the hot water systems leading to considerable energy savings as well as reducing the amount of machinery

The Mark HVAC system uses clean Natural Gas

The Mark mechanical systems only use variable speed pumps which greatly reduces the amount of usage of the pumps

The Mark uses energy saving hot water heaters with lead and lag controls aligned with the actual usage

Every lavatory in The Mark is equipped with water-saving dual flush

The Mark skating rink by Glice is a synthetic alternative to the conventional ice rink that uses large amounts of water and energy

The Mark Restaurant by Jean-Georges uses mostly local produce and products in order to support local farmers and local businesses and consume less fossil fuels on transportation

The Mark Restaurant by Jean-Georges offers over 15 Vegan and over 60 Vegetarian menu options.

The Mark only uses compostable straws

The Mark Pedicabs

Navigate the neighborhood with your own chic chauffeur

To request, please call the Concierge at 212-606-3129 or email concierge@themarkhotel.com

The Mark Pedicabs are available exclusively for guests of the hotel and offer a stylish chauffeured ride to Manhattan’s premier shops, museums and galleries.

Extended tours are also available through our Concierge.

Le Shop

Shop our bespoke products and enjoy
The Mark experience in the comfort of your home Leshop.themarkhotel.com

Treats by Ladurée

End your day on a sweet note…

In 1862 Louis Ernest Ladurée opened his little bakery on the rue Royale and almost 20 years later, Ladurée’s cousin Pierre Desfontaines created the macaroon that they would became famous for. Desfontaines developed the idea to fix two pieces of the mellow macaroon cake with a garnish of tasty flavor. In that moment the small, fluffy cake that is crunchy on the outside and melts on the inside, became a delicacy that would be appreciated around the world. Nowadays, The Mark prides itself in providing these unique macaroons as the perfect compliment to your stay. Enjoy these delicate treats by your bedside on your first night’s stay.

Assouline

French publishing house, Assouline, has New York City’s chicest coffee table bookshop housed within The Mark! Inside, guests can discover a world of art, fashion, and lifestyle. With beautiful books of editorial savoir-faire, Assouline brings to the Mark a further source of luxury. Each book makes for the most beautiful of souvenirs.

Assouline Coffee Table Bookshop is located outside the hotel. It has one entrance, which is 68”. There is an unobstructed route to Assouline from the exterior of the building. From the registration desk, rooms and suites, guests can exit the building and enter from the exterior entrance.

John Lobb Shoeshine

A perfect polish

To request, please call the Concierge at 212-606-3129 or email concierge@themarkhotel.com

John Lobb Bootmaker, founded in 1866, manufactures an exclusive range of bespoke and ready-to-wear shoes for men as well as essential shoe care products. At The Mark, we are proud to have a number of butlers in house who are John Lobb certified shoe polishers. As part of our service our guests can choose to avail of a complimentary overnight shoeshine or an in-chair-shine in which our guests shoes will be cared for, pampered and glazed, applying the highest John Lobb expertise. The John Lobb Kiosk is located on the mezzanine level and features John Lobb merchandise.

The John Lobb Shoeshine Kiosk is located on the second floor. There is an unobstructed route to the Shoeshine Kiosk from the registration desk as well as the rooms and suites via the accessible elevator.

For Little Guests

Tailor-made for tiny travelers

To request, please call the Concierge at 212-606-3129 or email concierge@themarkhotel.com

The Mark is pleased to offer a range of amenities and services designed to both delight our youngest guests and offer an added level of convenience to families staying at the hotel. Collaborating with innovative stroller manufacturer Maclaren, The Mark offers guests a fleet of custom-designed strollers ideal for a walk through Central Park or shopping along Madison Avenue. Little guests will also receive a selection of cheerful amenities from neighborhood toy emporium Zittles, as well as imaginative and tasty snacks to welcome the young travelers. Additionally, as a nod to our neighborhood’s arts and culture riches, The Mark offers tours of The Metropolitan Museum of Art especially crafted for our guests between the ages of 10 to 13. For more about our Family offerings, please contact our Concierge.

Introducing “The Mark’s Slumber Party” suite special, perfect for families looking to lodge with their little ones. Stay in a suite and receive a customized tent set up for tiny guests, an in-room family movie, chocolate milk and cookies, and breakfast each day of your stay.

For Furry Guests

Only the finest for our four-legged friends

To request, please call the Concierge at 212-606-3129 or email concierge@themarkhotel.com

With Central Park, a dog’s paradise, only steps away from the Hotel, we invite you to bring along your four-legged friend for a stay at The Mark! After a playful welcome from our pet-loving door staff, your dog will enjoy our comfortable dog bed by Molly Mutt, signature water bowls and a custom placemat that any doggie would enjoy! Every furry guest deserves luxury accessories like The Mark’s Woof Woof Kits. These darling leather pouches contain a doggy- collar, leash, waste bags, and to-go water bowls.

To arrange this set up during your stay at our pet-friendly hotel in NYC, simply let us know at the time of reservation that your pet will be traveling with you.

Our furry friends can indulge in The Mark’s “Spoiled Dog’s Menu” by Chef Jean-Georges! This in-room dining menu features gourmet entrées and delicious pet-friendly desserts.

 

Fitness Center

Fabulously fit at The Mark

To request, please call the Concierge at 212-606-3129 or email concierge@themarkhotel.com

The State-of-the-art fitness center at our luxury New York City hotel is 1400 square foot. The fitness center at The Mark features top of the range equipment available exclusively to residents and guests.

Guests can avail of personal training from the renowned fitness expert, Dan Flores, by contacting concierge.

The Fitness Center is located on the second floor. It has one entrance, which is 36”. There is an unobstructed route to the Fitness Center from the registration desk as well as the rooms and suites via the accessible elevator.

Gift Cards

Give the Gift of The Mark.

To request, please call 212.744.4300 or email Front.Desk@TheMarkHotel.com

Give the ultimate New York experience with The Mark’s boxed gift sets. Perfect for birthdays, anniversaries or to surprise the sophisticated traveler with something special.

Frédéric Malle

The scent of The Mark

Master perfumer, Frédéric Malle created the “Jurassic Flower” fragrance as the custom scent of The Mark. The scent can be found lingering throughout the hallways of the hotel, while candles and perfumes from Malle’s collection are also available for purchase in The Mark’s private bars.

Ranked #1 Hotel for Wi-Fi Speed

The internet is so fast, the painting was in my suite just minutes after I put in my online bid…

Known for its unprecedented level of personal service and up-to-the-minute technologies, The Mark is delighted to offer its guests the fastest hotel Wi-Fi speed available – one of the ultimate luxuries hotel guests love in today’s world.