We’ve missed you at The Mark! After months of social distancing and quarantining, we want to provide you with a safe oasis to escape to.
For more information or further reassurance, please contact Concierge@TheMarkHotel.com or watch this video.
Our first priority is your safety. We have consulted with leading health experts in order to ensure that you feel safe and sound. With this in mind, please find our current standards of operation outlined below, which are in accordance with CDC and WHO guidelines.
As per New York State’s current travel advisory for all individuals traveling from states with high COVID-19 infection rates, any individual traveling to New York from a state with a 10% or higher positivity rate over a 7 day rolling average must quarantine for 14 days.
All guests will receive non-invasive temperature checks utilizing thermal forehead thermometers on arrival. Guests will enter the hotel through automatic doors to avoid usage of door handles. Guests requesting bell service will be assisted and the bell cart will be sanitized between usage. At Check-in, guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, waiting for elevators, or moving around the property.
Public Spaces and Communal Areas:
The frequency of cleaning and disinfecting has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, Front Desk, Concierge Desk, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, stair handrails, seating areas, and bikes. Hand sanitizer dispensers will be placed at key guest entrances, lift landings, and the Front and Concierge Desks.
Guest Hotel Elevators:
A Public Area Attendant will be present to disinfect the button panels at regular intervals, at least once per hour. No more than 2 guests will be permitted per elevator if they are not part of the same family.
Guest Rooms and Suites:
Guests will be assigned a room that has been thoroughly cleaned, disinfected, and that has not been occupied for 48 hours. We will use cleaning products and protocols which meet EPA (United States Environmental Protection Agency) guidelines for use against the virus that causes COVID-19 and are effective against viruses, bacteria and other airborne and bloodborne pathogens.
Food and Beverage:
In accordance to the reopening phases of New York City, The Mark Restaurant by Jean-Georges and The Mark Bar will remain temporarily closed. Guests will have access to In-Room Dining services. An In-Room-Dining menu will be sent to guests upon arrival to their email or phone though SMS or WhatsApp. Food and beverage orders will be delivered in front of the guest room door, unless the guest prefers to have their order brought inside.