We’ve missed you at The Mark! After months of social distancing and quarantining, we want to provide you with a safe oasis to escape to.
For more information or further reassurance, please contact Concierge@TheMarkHotel.com or watch this video.
Our first priority is your safety. We have consulted with leading health experts in order to ensure that you feel safe and sound. With this in mind, please find our current standards of operation outlined below, which are in accordance with CDC and AHLA Stay Safe Guidelines.
As per New York State’s current travel advisory for all individuals traveling from states with high COVID-19 infection rates, any individual traveling to New York from a state with a 10% or higher positivity rate over a 7 day rolling average must quarantine for 14 days. If you are traveling from one of these states, please find New York State’s Traveler Health Form HERE or you can scan the code. We kindly ask that you fill this out and either email it to us prior to your arrival or present it upon check-in. You can, review your additional responsibilities under the travel advisory.
All guests receive non-invasive temperature checks utilizing thermal forehead thermometers on arrival. Guests enter the hotel through automatic doors to avoid usage of door handles. There are sneeze-guards in front of both The Front Desk and The Concierge Desk. Guests requesting bell service are assisted and the bell cart is sanitized between usage. At check-in, guests are advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, waiting for elevators, or moving around the property.
The frequency of cleaning and disinfecting has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, Front Desk, Concierge Desk, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, stair handrails, seating areas, and bikes. Hand sanitizer dispensers are placed at key guest entrances, lift landings, and the Front and Concierge Desks.
Guest Hotel Elevators
A Public Area Attendant is present to disinfect the button panels at regular intervals, at least once per hour. No more than 2 guests are permitted per elevator if they are not part of the same family.
Guestrooms and Suites
Guests are assigned a room that has been thoroughly cleaned and professionally disinfected after each and every departure. We use cleaning products and protocols which meet EPA (United States Environmental Protection Agency) guidelines for use against the virus that causes COVID-19 and are effective against viruses, bacteria and other airborne and bloodborne pathogens.
Food and Beverage
In accordance with the reopening phases of New York City, The Mark Restaurant by Jean-Georges and The Mark Bar are temporarily closed, apart from patio and outdoor dining services. Guests have access to In-Room Dining services. An In-Room-Dining menu is sent to guests upon arrival to their email or phone through SMS or WhatsApp. This menu is also available through the guestroom’s television Main Menu Options. Food and beverage orders are delivered in front of the guestroom door, unless the guest prefers to have their order brought inside.
The Mark Fitness Center is available 24 hours a day, 7 days a week with a three-person maximum occupancy at a time. Masks are mandatory per New York State Executive Order. Free weights, exercise machinery, mats, stability balls and more are available for use and the space is sanitized after every use. Individual packaged headsets, waters and towels are available in addition to a hand sanitizer station. The Fitness Center is available to guests of the hotel only. Personal training by renowned fitness expert, Dan Flores, can be arranged by contacting the Concierge at firstname.lastname@example.org. For safety reasons, fresh fruit and chilled towels are not currently available in the Fitness Center.