We’ve missed you at The Mark! After months of social distancing and quarantining, we want to provide you with a safe oasis to escape to.
For more information or further reassurance, please contact Concierge@TheMarkHotel.com or watch this video.
Our first priority is your safety. We have consulted with leading health experts in order to ensure that you feel safe and sound. With this in mind, please find our current standards of operation outlined below, which are in accordance with CDC and AHLA Stay Safe Guidelines.
As of November 4th, 2020, new guidelines have been announced allowing out-of-state travelers to New York to “test out” of the mandatory 14-day quarantine. For the complete guidelines, please visit www.ny.gov/traveladvisory. The following groups are currently exempt from the New York State Travel Advisory:
– Individuals from bordering states (New Jersey, Connecticut, Massachusetts, Pennsylvania, and Vermont).
– Guests coming for medical visits or essential work
– Travelers coming from countries/territories designated as not subject to the advisory.
For the current list, please visit the website. All guests travelling in from non-bordering states and areas must complete the New York State Traveler Health Form prior to arrival. To fill out the form, you may visit ny.gov/traveladvisory.
All guests receive non-invasive temperature checks utilizing thermal forehead thermometers on arrival. Guests enter the hotel through automatic doors to avoid usage of door handles. There are sneeze-guards in front of both The Front Desk and The Concierge Desk. Guests requesting bell service are assisted and the bell cart is sanitized between usage. At check-in, guests are advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, waiting for elevators, or moving around the property.
The frequency of cleaning and disinfecting has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, Front Desk, Concierge Desk, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, stair handrails, seating areas, and bikes. Hand sanitizer dispensers are placed at key guest entrances, lift landings, and the Front and Concierge Desks.
Guest Hotel Elevators
A Public Area Attendant is present to disinfect the button panels at regular intervals, at least once per hour. No more than 2 guests are permitted per elevator if they are not part of the same family.
Guestrooms & Suites
Guests are assigned a room that has been thoroughly cleaned and professionally disinfected after each and every departure. We use cleaning products and protocols which meet EPA (United States Environmental Protection Agency) guidelines for use against the virus that causes COVID-19 and are effective against viruses, bacteria and other airborne and bloodborne pathogens.
All guestrooms and suites have operating windows along with individual dedicated fan coil units and no shared vents. This allows for fresh, clean air to circulate throughout every room.
Daily Housekeeping Services are available if desired, while Turndown Service remains temporarily discontinued. Daily replacements of towels, bed linens, and bathroom amenities are available upon request. All non-essential items such as magazines, compendiums and flowers have been removed from guestrooms but are available upon request. Stationary, envelopes, notepads and pens are available upon request.
Private Bars are sanitized before check-in.
Food & Beverage
The Mark Restaurant by Jean-Georges Patio, Indoor and Outdoor Dining are available for breakfast, lunch and dinner (weather permitting). Indoor Dining is available with a limited capacity. Hours for the restaurant are 7:30 AM to 11:00 PM and reservations are recommended. The menus can be found starting on page five of this document. Menus can also be found on guestroom televisions by visiting Life at The Mark on the main menu.
Upon seating at the restaurant, menus can be viewed via QR code or by a single-use paper menu based on guest preference. In accordance with the reopening phases of New York City, The Mark Bar will remain temporarily closed.
Complimentary coffee and tea service is available for our guests daily in the lobby from 7:30 AM to 10:00 AM.
The Mark Hot Dog Cart is available daily from 9:00 AM – 5:00 PM (weather permitting).
The Mark Fitness Center is available 24 hours a day, 7 days a week with a three-person maximum occupancy at a time. Masks are mandatory per New York State Executive Order. Free weights, exercise machinery, mats, stability balls and more are available for use and the space is sanitized after every use. Individual packaged headsets, waters and towels are available in addition to a hand sanitizer station. The Fitness Center is available to guests of the hotel only. Personal training by renowned fitness expert, Dan Flores, can be arranged by contacting the Concierge at firstname.lastname@example.org. For safety reasons, fresh fruit and chilled towels are not currently available in the Fitness Center.