We’ve missed you at The Mark! After months of social distancing and quarantining, we want to provide you with a safe oasis to escape to.
For more information or further reassurance, please contact Concierge@TheMarkHotel.com or watch this video.
Our first priority is your safety. We have consulted with leading health experts to ensure you feel safe and sound during your stay at The Mark. Below you will find our current standards of operation which are in accordance with the Centers for Disease Control and American Hotel & Lodging Association Stay Safe Guidelines.
Upon arrival, all guests and visitors receive non-invasive temperature checks through the use of thermal forehead thermometers. Guests enter the hotel through automatic doors to avoid usage of door handles. It is mandatory that all guests wear masks in the hotel’s public spaces. Masks and further Personal Protective Equipment are worn by employees at all times. Sneeze-guards are installed at both the Front Desk and Concierge Desk. Bellman assistance is available and the bell cart is sanitized between usage. Due to updated safety protocol, some services may take longer than anticipated.
At check-in, guests are advised to practice physical distancing from separate parties by standing at least six feet apart while in public spaces (including but not limited to standing in line in the lobby, waiting for elevators, and moving around the property). Escorts to guestrooms and room orientation provided by Guest Services is available upon request. Final folios can be emailed upon checkout or printed at departure upon request.
The frequency of cleaning and disinfecting has been increased in all public spaces with an emphasis on frequent contact surfaces including but not limited to Front Desk, Concierge Desk, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, stair handrails, seating areas, and bikes. Hand sanitizer dispensers are placed at key guest entrances, lift landings, and at the Reception and Concierge Desks.
GUEST HOTEL ELEVATORS
A Public Area Attendant is present to disinfect the button panels at regular intervals, at least once per hour. No more than two guests are permitted per elevator if they are not part of the same party. Tissue boxes and self operating bins can be found in elevators to use when pushing guest floor buttons.
GUESTROOMS AND SUITES
Guests are assigned an accommodation that has been thoroughly cleaned and professionally disinfected after each and every departure. We use cleaning products and follow protocols which meet EPA (United States Environmental Protection Agency) guidelines for use against COVID-19, bacteria and other airborne and bloodborne pathogens.
All guest rooms and suites have operating windows along with individual dedicated fan coil units and no shared vents. This allows for fresh, clean air to circulate throughout every room.
Daily Housekeeping and Turndown Services are available daily. Preferred times of both services can be provided in advance by emailing email@example.com or upon arrival with the Front Desk. Housekeeping services can be provided only when guestrooms and suites are vacant to ensure the upmost safety of our guests.
Additionally, daily replacements of towels, bed linens and bathroom amenities are available upon request. All non-essential items such as magazines, compendiums and flowers have been removed from guestrooms but are available upon request. Stationary, envelopes, notepads and pens are available upon request. Private Bars are sanitized before check-in.
FOOD & BEVERAGE
The Mark Restaurant by Jean-Georges and The Mark Bar are available for breakfast, lunch and dinner (weather permitting). The Mark Restaurant by Jean-Georges offers Indoor and Outdoor Dining. Indoor Dining at the restaurant and bar is available with a limited capacity. In accordance with the reopening phases of New York City, seating directly at the bar is not available.
Reservations are highly recommended for The Mark Restaurant by Jean-Georges. The Mark Bar seating operates on a first come, first serve basis.
Hours for all outlets are 7:30 AM to 11:00 PM and reservations are highly recommended. Last orders are taken by 10:30 PM.
Upon seating in any of the outlets, menus can be viewed via QR code or by a single-use paper menu based on guest preference.
Complimentary coffee and tea service is available for our guests daily in the lobby from 7:30 AM to 10:00 AM.
The Mark Hot Dog Cart is available daily from 9:00 AM – 5:00 PM (weather permitting).
In-Room Dining by Jean-Georges is available to guests from 7:30AM to 11:00 PM and last orders are taken by 10:30 PMAll menus can be sent to guests upon arrival via email, text, or WhatsApp. Menus as also available through the guestroom television under Main Menu Options.
Food and beverage orders are delivered in front of the guestroom door, unless the guest prefers to have their order brought inside. Plastic wrapping and plate covers may be left on dishes for hygiene purposes and single-use condiments are provided.
Concierge Services are available seven days a week from 10:30 AM to 7:00 PM. Transportation arrangements, restaurant reservations, in-room massages and more can be arranged by contacting firstname.lastname@example.org.
The Mark Fitness Center is available 24 hours a day, 7 days a week with a five-person maximum occupancy at a time. Masks are mandatory per New York State Executive Order. A Peloton, free weights, exercise machinery, mats, stability balls and more are available for use and the space is sanitized after every use. Individual packaged headsets, waters and towels are available in addition to a hand sanitizer station.
The Fitness Center is available to guests of the hotel only. Personal training by renowned fitness expert, Dan Flores, can be arranged by contacting the Concierge at email@example.com. For safety reasons, fresh fruit and chilled towels are not currently available in the Fitness Center