Concierge Spotlight

We recently sat with Isabelle Hogan, Chief Concierge, for a first hand account of what makes The Mark Hotel stand out from the rest.  Here is what she had to say!

How long have you been the Concierge at The Mark Hotel? I have been Chief Concierge here at The Mark Hotel since October 2009.

What services do you typically offer? We offer every and any services such as Transportation services, Tickets to shows/concerts, restaurant reservations, Spa services, All Tour services, VIP tickets to museums such as The MOMA and The Metropolitan Museum…. pretty much any services that would make our guests stay more enjoyable.

What is your favorite part about being the Concierge? My favorite part of being a concierge is to see my guests happy after having organized their whole NY experience. Everyday is a different journey and dealing with my guests everyday and trying to make the impossible possible is what makes me proud of being a Concierge.

What do you think separates The Mark Hotel from all others? The Mark Hotel is located in a wonderful Upper East Side neighborhood surrounded by museums, Madison Avenue Stores and Central Park. The Mark Hotel is a wonderful boutique hotel with an exceptional service, beautiful rooms and suites and amazing bathrooms and of course the Best Concierge services.

Name one service you offer as a concierge that you think makes a guest’s stay all the better? The services where a guest does not have to leave his room such as in-room massages, In-room manicures and pedicures. If he needs a tie or shirt we would go and buy it for him, anything is possible and we make it happen!

What service do you provide that guests may never think of? If a guest forgot his tickets to a Broadway show in his room, we would jump in a cab and meet them at the Theatre with the tickets.  Or, if they forgot their passport in the safe and are on their way to the airport, we would take a car and meet them at the airport with the passport and a big SMILE : )

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